Support

Last updated 24 July 2026

Something broken, or something not behaving the way you expected? Email contact@magicparklabs.com. The answers below cover most of what people write in about.

If you are looking for how the game is played — the hands, the specials, the daily challenge — that is on How to play.

My run disappeared

A run in progress is saved in your browser, not on a server — Tefuda has no accounts, so there is nothing to sync and nothing to restore from. A run is lost when you clear site data or browsing history, play in a private or incognito window, or open the game on a different browser or device. There is unfortunately no way for us to recover one.

My score is not on the leaderboard

Usually one of these:

• —The name was blank. An entry needs a display name; whitespace alone does not count.
• —It was not your best. Each board keeps one row per player — your best run for that day, and your best run overall on the all-time board. A weaker run does not replace a stronger one.
• —The submission was rejected. The server replays the moves you sent rather than trusting a score. A log that does not replay cleanly — which a flaky connection can also cause — is refused rather than recorded wrongly. Playing the run again is the only fix.

The daily challenge shows the wrong day

The daily follows your device’s own clock, so it rolls over at your midnight rather than at a fixed hour somewhere else. If your clock or time zone is wrong, the calendar will be too. Past days stay playable — open the calendar with C and pick one.

There is no sound

Check that sound is set to On in the ⋯ menu. Browsers also refuse to start audio before you have interacted with the page, so the first sound arrives with your first move, not on load. On iPhone, the silent switch mutes the game like anything else, and audio can stay quiet after a call or a locked screen until you return to the tab.

I want the game in another language

Tefuda is in English, 繁體中文, 简体中文, 日本語 and 한국어. Pick one from the ⋯ menu — it is remembered — or go straight to /ja, /ko, /zh-TW or /zh-CN. These support pages are English only.

Reporting a bug

The more of this you can include, the likelier we are to find it: what you did and what happened instead, your browser and operating system, whether it was a daily run (and which date) or a free run, and a screenshot if there is anything to see. Send it to contact@magicparklabs.com.

Removing a leaderboard entry

Email us the display name and the day it was set and we will delete the row — see Privacy.